Return Policy Our desire is to know that you are completely satisfied with your purchase. If you need to return an item for exchange or a refund, please follow the instructions below for a prompt response. We will be happy to exchange any defective product for the same title within 30 days of purchase. Just contact our customer service at rawstrokes@gmail.com. NOTE: No additional shipping and handling charges will be assessed when replacing defective merchandise. We will accept your return of unopened items for credit to your credit card or refund of cash within 30 days of the purchase date. Please contact customer service at rawstrokes@gmail.com. We will instruct you on how to return the unopened item. NOTE: Shipping and Handling charges will NOT be refunded for unopened non-defective merchandise. VIDEO ON DEMAND The Rawstrokes Cinema that is available on our site is provided by a third party, Sureflix Digital Distribution, Inc. Rawstrokes does not own the cinema and is NOT responsible for any problems you may encounter with this service. Any disputes with this service will be resolved by Sureflix. Contact them at webmaster@sureflix.com If you have any problems that are not resolved to your satisfaction, please contact us at rawstrokes@gmail.com and we will intervene on your behalf.